These Terms of Service (the “Terms”) form a binding agreement between you (“you” or “Customer”) and MyAEO(“MyAEO,” “we,” “us,” or “our”) and govern your access to and use of the MyAEO website, application, APIs, and related services (collectively, the “Service”).
By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not access or use the Service.
1. Eligibility and accounts
You must be at least 16 years old and legally able to enter into a binding contract to use the Service. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, in which case “you” refers to that organisation.
You are responsible for the activity that occurs under your account, for keeping your credentials secret, and for promptly notifying us of any unauthorised use. You agree to provide accurate, current, and complete information when registering and to keep that information up to date.
2. The Service
MyAEO helps brands measure and improve their visibility in AI-generated answers. The Service includes, among other things, the ability to: define a brand, generate prompts, run scans against third-party AI models, view mention and citation analytics, identify competitors, and rewrite competitor blog posts. Specific features may be added, changed, or removed at our discretion.
3. Subscriptions, fees, and refunds
Access to certain features requires a paid plan. Pricing and plan details are shown on our pricing page or at checkout and may change from time to time. Unless otherwise stated:
- Trials. If we offer a free or paid trial, the trial will automatically convert to a paid plan at the end of the trial period unless you cancel before then. We may require a payment method to start a trial.
- One-time / lifetime plans.Where a plan is sold as a one-time or lifetime purchase, you pay a single fee for ongoing access to the features included in that plan, subject to these Terms. “Lifetime” refers to the operational lifetime of the Service, not the lifetime of any individual.
- Recurring subscriptions. Recurring fees are billed in advance for each billing cycle and renew automatically unless cancelled before the next renewal.
- Taxes. Fees are stated exclusive of applicable taxes, which you are responsible for paying unless we are required to collect them.
- Credits and add-ons. Optional usage credits and add-on features may be purchased separately. Credits are non-transferable and expire as stated at purchase.
- Refunds. Except where required by law, fees are non-refundable. Cancelling a subscription stops future charges; it does not entitle you to a refund of fees already paid.
- Failed payments. If a payment fails, we may suspend or downgrade your account until payment is received.
4. Acceptable use
You agree not to, and not to permit any third party to:
- Use the Service in violation of applicable law or any third party's rights;
- Submit prompts or content that is unlawful, infringing, defamatory, obscene, harassing, or that contains malware;
- Attempt to scrape, harvest, reverse engineer, decompile, or otherwise derive the source code of the Service except to the extent expressly permitted by law;
- Probe, scan, or test the vulnerability of the Service, or breach any security or authentication measures;
- Use the Service to build a competing product, to train machine learning models, or to benchmark without our prior written consent;
- Send automated traffic, abusive request volumes, or otherwise interfere with the integrity or performance of the Service;
- Resell, sublicense, or share access to the Service except as expressly permitted;
- Use the Service to generate or distribute content that violates the terms of any AI provider that we route requests to.
5. Customer content
“Customer Content” means any content you submit to the Service, including brand information, prompts, connected sites, and outputs you choose to keep. As between you and us, you retain all rights in Customer Content.
You grant MyAEO a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process Customer Content solely as necessary to provide, secure, and improve the Service for you, including by transmitting prompts and metadata to AI model providers and other sub-processors described in our Privacy Policy.
You represent and warrant that you have all rights necessary to submit Customer Content and to grant the licence above, and that Customer Content does not violate these Terms or any law or third party right.
6. Outputs
The Service uses third-party AI models to produce text outputs (“Outputs”). Subject to your compliance with these Terms and applicable AI provider terms, we assign to you whatever rights we have in Outputs we deliver to you. You acknowledge that:
- AI Outputs may be inaccurate, incomplete, or otherwise unsuitable for your purpose. You are responsible for evaluating Outputs before relying on them;
- Similar prompts may produce similar Outputs for other users; we make no claim of uniqueness or exclusivity in Outputs;
- You are solely responsible for any use, publication, or distribution of Outputs, including ensuring you have the rights to do so and complying with applicable laws (including disclosure or AI-content laws).
7. Our intellectual property
The Service, including all software, designs, text, graphics, logos, and trademarks (other than Customer Content and Outputs), is owned by MyAEO or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service in accordance with these Terms. All rights not expressly granted are reserved.
8. Feedback
If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, worldwide, royalty-free licence to use that feedback for any purpose, including incorporating it into the Service, without obligation to you.
9. Third-party services
The Service routes certain operations to third parties (including AI model providers, payment processors, and infrastructure providers). Your use of those services is subject to their respective terms and privacy policies. We are not responsible for third-party services or any content, products, or services offered by them.
10. API access
If you access the Service through our public API, you must use a valid API key issued to your account, keep that key confidential, and comply with any rate limits or usage rules we publish. We may rotate, revoke, or rate-limit API keys to protect the Service. You are responsible for any activity performed using your API key.
11. Suspension and termination
We may suspend or terminate your access to the Service at any time if: (a) you breach these Terms or our Acceptable Use rules; (b) required by law; (c) your account creates a security, legal, or reputational risk; or (d) you fail to pay fees when due.
You may terminate your account at any time from Settings. Termination does not entitle you to a refund of fees already paid (except where required by law). Sections that by their nature should survive termination will survive (including ownership, disclaimers, indemnities, limitations of liability, and dispute resolution).
12. Disclaimer of warranties
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MYAEO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR ANY SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. AI OUTPUTS MAY BE INACCURATE.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL MYAEO OR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, USE, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR LIABILITIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
14. Indemnification
You will defend, indemnify, and hold harmless MyAEO and its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your Customer Content; (b) your use of the Service in violation of these Terms or applicable law; or (c) your violation of any third party right.
15. Changes to the Service or these Terms
We may modify the Service at any time, including by adding, changing, or removing features. We may also update these Terms from time to time. If we make material changes, we will provide reasonable notice (such as updating the “Last updated” date and, where appropriate, providing in-product or email notification). Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
16. Governing law and disputes
These Terms are governed by the laws of the jurisdiction in which MyAEO is established, without regard to its conflict-of-laws provisions. The parties submit to the exclusive jurisdiction of the courts located in that jurisdiction for any dispute arising out of or relating to these Terms or the Service, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights.
17. Miscellaneous
- Entire agreement. These Terms (together with the Privacy Policy and any order forms) are the entire agreement between you and MyAEO regarding the Service.
- No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
- Severability. If any provision is held unenforceable, the remaining provisions will remain in full force.
- Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control.
- Notices. We may give notices to you by email, in-product message, or by posting on myaeo.app. Notices to us must be sent through the contact channel below.
18. Contact
Questions about these Terms? Reach us through the MyAEO Telegram group.